PRIVACY POLICY
At Cozy Threads Crochet, your privacy is very important to us. This policy outlines how we collect, use, protect, and store your personal information when you interact with our business—whether through social media, email, direct message, or in-person.
1. What We Collect
We may collect the following information when you place an order or contact us:
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Name
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Email address
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Phone number (if provided)
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Shipping address
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Payment details (handled securely via third-party platforms like square or your bank)
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Order preferences (e.g. colours, sizing, custom notes)
2. How We Use Your Information
We only use your information for:
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Processing and delivering your order
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Contacting you about your order status
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Providing customer support
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Sending important updates (e.g. delays, tracking info)
We do not sell, rent, or share your information with third parties for marketing purposes.
3. Third-Party Services
We may use secure third-party services (e.g.Square, Australia Post, Etsy, Instagram/Facebook Messenger) to:
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Process payments
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Communicate with customers
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Arrange shipping
These services have their own privacy policies, which we encourage you to read.
4. Data Security
We take reasonable precautions to protect your information. All transactions are processed securely, and any personal data stored (e.g. via email or order log) is kept private and only accessible by Cozy Threads Crochet.
5. Your Rights
You have the right to:
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Access your personal information
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Request corrections to any errors
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Request deletion of your data (unless legally required to retain it)
To make a request, please email us at: cozythreadsbysarah@gmail.com
6. Cookies & Tracking (if you have a website)
If you run a website:
We may use cookies or analytics tools to track website visits and improve user experience. This data is anonymous and does not identify individual users.
7. Policy Updates
We may update this Privacy Policy from time to time. Updates will be posted here and take effect immediately.